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Arrowhead Consulting

Aimed at Your Success.

UPCOMING PUBLIC CLASSES

Coronavirus (COVID-19) Update

We have postponed our in-person classes for the next month. If you have employees working from home, our consultants can train virtually! Maybe it's time to have that 1 on 1 private coaching conversation with an employee who needs Emotional Intelligence (EQ) training. Or, we can help build team collaboration with online DiSC Assessments, followed by a virtual workshop. Contact us today! 

Get $49 off at checkout when you add 2 half-day classes on the same day! 

8:30 a.m. to Noon

Mar. 31

Increasing Your Emotional Intelligence: A Head Start to Being Heart Smart

In today’s competitive professional environment, emotional intelligence (EQ) is often the difference between reaching the top or falling flat. This course offers attendees the opportunity to assess their individual self-awareness while enhancing their people skills. Techniques for promoting self-regulation and preventing dreaded “filter fails” help equip participants to be better prepared to tackle the challenge of discerning the motivations of others and navigating professional (and personal) interactions towards more successful outcomes.

Instructor - Amy Ratliff          LEAP Development Series Class

1:00 p.m. to 4:30 p.m.

Mar. 31

DiSC Workshop - Improve your Communication and Impact your Career Success

As leaders, we know a business's greatest asset is its workforce. The backbone of all great organizations is hardworking people. Not only do they go above the daily grind but are dedicated to the company's vision, goals, and future achievement. A strong team needs a foundation of trust.  Supporting teams requires maintenance, or we risk those assets becoming liabilities. Failing to understand the ways individuals optimally contribute to the organization or minimizing minor disagreements and poor conflict management costs a business more than we might think. There are ripple effects that touch each person. So, there is tremendous value to getting everyone, not just those closest to the "epicenter" of the problem, to a point where they can work more effectively together.

Instructor - Amy Ratliff          LEAP Development Series Class

8:30 a.m. to 4:30 p.m.

Apr. 6 - 10

(PMBOK 6)

PMP® Exam Prep

Maximize your Project Management earning potential through the obtaining of your PMP® Certification. Arrowhead's Exam Prep course is guided by PMP® certified instructors, and balances hands-on exercises with interactive lectures to amplify learning retention. This is an excellent course for the busy project professional as all the learning is packed into 4 days with a final half-day workshop to review specific questions and concepts students need to be successful. The course fee includes all the materials required to pass the exam. Guaranteed! *

Instructor - Bruce Jordan and Jon Land

8:30 a.m. to 4:30 p.m.

Apr. 14

How to Build A Thriving Multigenerational Workplace

Leaders now face the most generationally diverse workforce in history, with up to five different generations working simultaneously in the same office space. This dynamic provides not only an impressive depth of experience, skill sets, and energy - it also presents unique challenges for any leader. Each generation has a distinct way of communicating, thinking, working, and processing information. Learn how you can motivate your multigenerational staff effectively and encourage them to collaborate. Join us as this session helps leaders leave the judgmental stereotypes behind and discover the common ground necessary for building cohesive, high-achieving teams.

Instructor - Amy Ratliff          LEAP Development Series Class

8:30 a.m. to 4:30 p.m.

Apr. 23

Calling for an Organizational Assessment STAT! How to Ensure your Company’s Vital Signs are Healthy

Like most human beings, organizations strive to be in better shape but often don’t know where to start. This workshop will not only discuss the importance of having a healthy organization but provide valuable methods to prioritize the right areas to work on. We will explore the key People, Processes, and Tools that are the heart of organizations and ways to keep them beating strongly.

Instructor - Kris Reynolds

8:30 a.m. to 4:30 p.m.

May 5

Leading with Purpose: A Guide to Intentional Leadership

A fancy title on a business card does not always translate into being a strong leader. Instead, your leadership skills are built over time and cultivated through relationship building with your colleagues. What does it mean to be intentional about leading people?   It starts with a foundation of trust and clarity of purpose.  Attendees will learn how to use strategic decisions and deliberate actions to positively influence performance, tackle communication challenges and appreciate the differences in how you and others approach work.

Instructor - Amy Ratliff          LEAP Development Series Class

8:30 a.m. to 4:30 p.m.

May 12

Keep Climbing: Best Practices for Continuous Improvement

Continuous Improvement sounds good in theory (and there are a lot of theories about CI out there) but selecting and implementing the right one for your organization can be difficult. This course introduces you to the most popular theories (such as Balanced Scorecard, Theory of Constraints, Lean/Six-Sigma) while balancing real-world best practices to give you implementable steps to increase performance in your organization.

Instructor - Kris Reynolds

8:30 a.m. to 4:30 p.m.

May 13

Agile: Beyond the Buzz

Agile may not be new to the IT world, but it has become THE methodology across several industries. Popularity, however, does not always translate to success in business. This workshop will help you better understand the tenets of Agile and how to integrate this cross-functional team methodology into your current project management processes.

Instructor - Kris Reynolds

8:30 a.m. to Noon

Jun. 9

Become a Master Delegator: The Art of Letting Go to Get More Done

Give yourself more time to move forward on your work priorities through delegation. Harness your team's energy and the capabilities of your organization through delegation. By empowering qualified individuals to complete tactical tasks, you can focus on the strategic activities of your business. However, delegation is much more than allocating tasks and handing out assignments. Real delegation in the workplace requires planning and preparation. Successful managers assign responsibility for outcomes and provide team members with the authority to do what is necessary to produce the desired result.

Instructor - Amy Ratliff          LEAP Development Series Class

1:00 p.m. to 4:30 p.m.

Jun. 9

Leading Up - Keys to Successful Influence Leadership

Traditional leadership is top-down, where leaders want to lead or not. However, the real strength, creativity, and energy of an organization lies with the people who make things happen. Leading up is an act of influence that creates a win-win relationship between you and your leadership. It is not political jockeying by way of manipulation or brown-nosing. This course puts your career in drive with collaborative keys and deliberate action steps that lead to the best possible results for you, your boss, and your organization.

Instructor - Amy Ratliff          LEAP Development Series Class

8:30 a.m. to 4:30 p.m.

Jun. 11

Practical Magic: Project Management for the Rest of Us

Everything we do in life is a project thereby making us all project managers (whether we are titled as such). Like a good magician knows, the trick is to practice.  Unlike a good magician, a great project manager shares the secrets they practice to successfully manage a project.  This session is designed to help leaders at all levels develop and enhance their project management bag of tricks.

Instructor - Kris Reynolds          LEAP Development Series Class

8:30 a.m. to 4:30 p.m.

Jun. 17

PM4Youth Train-the-Trainer

Individuals interested in facilitating this program for their organization can attend a 1-day training session to learn the PM4Y™ curriculum and gain best practices for delivery. Participants will walk through the exercises in the project-based learning (PBL) program and receive all the materials necessary to prepare today’s students for tomorrow’s challenges. In addition, attendees will earn 8 continuing education or professional development units (CEUs/PDUs). Learn more about PM4Youth at http://PM4Y.arrowheadconsulting.com

Instructor - Kris Reynolds         

8:30 a.m. to 4:30 p.m.

Aug. 25

Training to Be the Best: A Human Resources Boot Camp

Work is evolving, but are your skills? Human Resources is an ever-changing topic so whether you are a new or experienced HR professional, this interactive workshop is for you! Dive into how to select great candidates and onboard them properly so they can be productive from day one. Explore relevant employment and labor laws so you don’t get into hot water. Learn how to engage in performance management communication with your employees and more! This one-day jammed packed session is designed to provide you with the tools, knowledge, and resources needed to successfully lead the core functions of your organization.  

Instructor - Amy Ratliff          LEAP Development Series Class

8:30 a.m. to Noon

Aug. 27

Never Split the Difference: A New Approach to Negotiation

Negotiation is an exhaustive topic with legendary deals and mythic masters.  It is viewed as a game that sets apart the intimidators from the intimidated with the most talented supposedly possessing some superhuman abilities.  But it turns out there may be more to negotiating than the hallowed halls of Harvard would have us mere mortals believe possible. In fact, you don’t need to know a BATNA from a ZOPA to become a more successful negotiator. The course demonstrates how emotional intelligence paired with a few Mr. Miyagi-style lessons (plus a Jedi mind trick or two) can help both the novice and the savvy achieve better outcomes in any negotiation.

Instructor - Kris Reynolds          LEAP Development Series Class

1:00 p.m. to 4:30 p.m.

Aug. 27

What's for Dinner: Keys to Effective Decision Making

We make an estimated 35,000 decisions every day with the most commonly dreaded daily choice for many people deciding what to eat for dinner. We rarely step back to examine what happens during the day, both professionally and personally, to lead to such a quagmire over something so simple. Gaining that perspective is an essential first step in improving decision-making abilities. This class approaches decision making from both the view of the individual and the collective and examines how we make decisions based on personal influences versus how we ought to make decisions based on desired outcomes. Participants in this course learn techniques for combatting decision fatigue, tools for streamlining prioritization, and strategies for developing a reputation for being an influential decision-maker.

Instructor - Kris Reynolds          LEAP Development Series Class

8:30 a.m. to Noon

Sep. 10

Time Management – Plan and Prioritize Your Time to keep from Losing Your Mind

Do you often find yourself wishing for more hours in the day? Effective time management can help increase productivity and reduce stress. This class focuses on mental and physical productivity, providing tools and best practices to help you stay organized, keep a clear mind, and be more productive in both work and life.

Instructor - Amy Ratliff          LEAP Development Series Class

1:00 p.m. to 4:30 p.m.

Sep. 10

Stop Wasting (My) Time: Best Practices to Get the Most out of Your Meetings

Time is a nonrenewable resource, yet we seem okay with spending up to 40% of our workweek wasting this precious commodity in unproductive meetings. With 11 million meetings a day, companies are also wasting money, to the tune of an estimated $75 million a year. Be the change agent your company needs by attending this class to discuss best practices and learn tips that will help your meetings stay focused, timely, and, most importantly productive. This hands-on and interactive course teaches participants what to do before, during and after meetings to avoid waste and consistently produce value.

Instructor - Kris Reynolds          LEAP Development Series Class

8:30 a.m. to 4:30 p.m.

Sep. 15-16

Staying on the Right Track: Getting the Most out of Microsoft Project

Join us as our master schedulers give you a tour of the World’s most popular scheduling tool. Students will learn how to create an effective Work Breakdown Structure (WBS) en route to creating an accurate, storytelling schedule that provides insight into Who is doing What by When. Learn how to leverage this versatile tool to track all company projects in one place and produce AHH inspiring reports that will be the envy of all your peers. On the second day, learn how to use MS Project to spot (and remedy) scheduling issues early as well as using macros to make your schedules more effective.

Instructor - Bruce Jordan and Jon Land

8:30 a.m. to 4:30 p.m.

Sep. 24

Seeing the Forest for the Trees: Viewing Life through a Strategic Lens

Do you often struggle trying to do more with less, constantly fire-fighting and spending time working to implement tactical solutions instead of looking at the Big Picture?  If so, join us for this hands-on, activity-driven course that teaches participants how to challenge the status quo and push beyond the way things have always been done en route to developing a more innovative and strategic perspective.

Instructor - Kris Reynolds          LEAP Development Series Class

8:30 a.m to 4:30 p.m.

Oct. 5-9

PMP® Exam Prep (PMBOK 6)

Maximize your Project Management earning potential through the obtaining of your PMP® Certification. Arrowhead's Exam Prep course is guided by PMP® certified instructors, and balances hands-on exercises with interactive lectures to amplify learning retention. This is an excellent course for the busy project professional as all the learning is packed into 4 days with a final half-day workshop to review specific questions and concepts students need to be successful. Course fee includes all the materials required to pass the exam. Guaranteed! *

Instructor - Bruce Jordan and Jon Land

8:30 a.m. to Noon

Oct. 27

Book Club - Crucial Conversations - Tools For Talking When Stakes Are High

Join us for a discussion of the award-winning book Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson. "When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences, or read Crucial Conversations and discover how to communicate best when it matters most." Participants will receive a copy of the book to read prior to the 1/2 day session. We will review Crucial Conversations and the tools you need to step up to life's most difficult and important conversations.

Instructor - Amy Ratliff          LEAP Development Series Class

1:00 p.m. to 4:30 p.m.

Oct. 27

Book Club - Crucial Accountability - Tools for Resolving Violated Expectations, Broken Commitments and Bad Behavior

Join us for a discussion of the book Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments and Bad Behavior by Kerry Patterson. "Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments, and nobody says a word. Nobody holds anyone accountable. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently." Participants will receive a copy of the book to read prior to the 1/2 day session. We will review Crucial Accountability and the tools you need to strengthen accountability, accelerate problem-solving and improve relationships and productivity.

Instructor - Amy Ratliff          LEAP Development Series Class

8:30 a.m. to 4:30 p.m.

Oct. 28-30

ITIL 4 Foundations Certification

ITIL® (Information Technology Infrastructure Library) is a world-class, widely accepted approach to defining and managing IT services. This 2.5-day course lays the foundation for organizations to use technology to realize business transformation and growth while preparing the individual to become a certified master in accomplishing these skills. Course fee includes voucher to sit for the ITIL-4 Foundations Exam.

Instructor - Jon Land

8:30 a.m. to 4:30 p.m.

Nov. 3-4

Project Management – A Brave New World

Hone real-world project management skills in this interactive course that uses a futuristic Old West scenario-based theme to immerse participants in the learning experience. Hands-on exercises challenge greenhorns and seasoned PMs alike and offer opportunities to apply the tools and techniques at the core of the class. Attendees benefit from the best practices imparted by veteran project managers who have earned their spurs in varied industries and have the campfire stories to prove it.

Instructor - Kris Reynolds

8:30 a.m. to 4:30 p.m.

Nov. 10

The Winds of Change: Shifting the Cultural Norm

To exist and thrive in the modern marketplace, businesses and organizations must embrace change. Those that choose to manage change can ensure that changes are smoothly and thoroughly implemented, reducing resistance from stakeholders, and ensuring that the lasting benefits of the change are realized. This course will provide the student with an introduction to the change management processes, tools, and techniques necessary to effectively manage and promote change in their business or organization.

Instructor - Amy Ratliff          LEAP Development Series Class

8:30 a.m. to 4:30 p.m.

Nov. 12

Better Teams Are Made in the Arena: How to Leverage Character, Talent, and Vulnerability to Strengthen Your Team

Have you ever faced a situation where you have a group of skilled high achievers who can’t quite make it work as a team? When trying to build a highly collaborative team environment, it can be challenging to know when you’re dealing with a “Right Hero, Wrong Mission.”  While there is no one size fits all solution for developing highly effective team dynamics, this course is designed to help leaders improve the performance of any team by teaching them how to identify the root cause of the problem and stop fearing failure so the real work can begin.  Using proven methods for establishing a deeper understanding of the strengths and weaknesses and creating a stronger foundation of communication and trust, participants will gain insights into why some motivational techniques backfire and how embracing empathy can make a team impervious to common mistakes.

Instructor - Amy Ratliff          LEAP Development Series Class 

8:30 a.m. to Noon

Dec. 10

The Five Behaviors- Personal Development: Transform Culture with the New Personal Approach To Teamwork

Teamwork starts at the individual level. But in a modern workplace that is high-speed and high-stakes, how can we learn to quickly build cohesiveness and deliver results? No one really tells you how to be a good teammate. For something that has such a big impact on our everyday work lives, we don't spend much time talking about what it takes to make our teams better. In this interactive and individually focused session, you will learn that it all starts with you! Participants take a pre-class computerized personal development assessment based on Patrick Lencioni's The Five Behaviors Of A Cohesive Team - Trust, Conflict, Commitment, Accountability, and Results. We take a deep dive into the assessment results allowing you to develop the skills to become a better teammate and start building stronger teams. You'll learn about the simple yet powerful model and how the five interconnected behaviors come together to create a framework for building cohesive teams. Don't miss this opportunity to take an inward look at what you bring to your teams and where you can keep growing.

Instructor - Amy Ratliff          LEAP Development Series Class

1:00 p.m. to 4:30 p.m.

Dec. 10

Winners and Losers Have the Same Goals. Using the Power of Habits and Routines to Accomplish Anything.

Why do some people seem to accomplish more than others? In this hands-on workshop, we explore our brain's three-step habit loop: Cue, Routine, Reward and how to use keystone habits and routines to fuel your success in accomplishing goals. We take a closer look at motivation vs willpower and how harnessing the power of daily "just noticeable differences" leads to long term sustainability and growth. Participants will get a jump start in 2021 with a written plan of action and practical tools to turn resolutions into accomplished goals.

Instructor - Amy Ratliff          LEAP Development Series Class

Is it time to take your projects to a new level?